Q: NOW THAT MY Trackn SYSTEM HAS BEEN INSTALLED, WHAT DO I DO NEXT?

A: Your trackn.com agent or authorized dealer should have helped you choose a Username and a default password. Find that on your paperwork and go to the trackn.com website and enter your Username and Password and then click the GO button. This will take you to the main menu of the vehicle interaction page. Select your vehicle. On the left are the available functions installed with your device. You should first fill in the Vehicle Profile. Click on "Edit vehicle label/profile" and enter all the pertinent information on your vehicle. This information is kept confidential.

IMPORTANT: Please remember to update your profile should any information contained in our records change.

Q: IF I AM HAVING A PROBLEM HOW DO I GET HELP?

A: You can contact our technical support by calling 888-286-4155 and press 2, this will connect you to tech support.

Q: HOW DOES THE SYSTEM SEND OUT A MESSAGE TO NOTIFY ME OF AN EVENT?

A: You will be required to configure an email address in the system to receive alerts and notifications. Once an alert message is sent, it will be automatically sent to the entered email address. An email will be sent to the address you type in only once. Please be sure that the email address entered is correct, trackn.com will not be held liable for missed messages as a result of improper data entered by the user.

Q: HOW DO I USE THE SPECIAL COMMANDS LIKE UNLOCKING MY DOORS OR REMOTE STARTING MY CAR?

A: Click on the command you wish to activate. When you click on your selection, the system will start the transmission process. This could take up to 2 minutes. You will see a moving graphic and a message that the request is being processed. Once completed successfully, your request will be displayed with a map location indicating that your request has been acknowledged.

Q: WHEN I INITIATED A REQUEST I GOT A MESSAGE BACK SAYING THE UNIT WAS UNABLE TO COMPLETE THE REQUEST, WHY?

A: trackn.com works with the cellular communications system in much the same way as a wireless phone. Unfortunately, wireless signals are not always of uniform quality in every area. When the signal is weak or the vehicle is out of the area where cellular coverage is available, you may not be able to connect or a call may become disconnected. You may have to wait a few minutes and then resend the command to get a connection.

Q: HOW DO I LOCATE MY VEHICLE?

A: trackn.com lets you track your vehicle in real-time with updates at specified intervals. To track you vehicle and get a precise location click on the vehicle location tab. Once again the request will go into a process mode and the transmission may take up to two minutes. Once the command has been successfully received the map will automatically be displayed. You will see the vehicle's position with the icon that identifies your vehicle on the map screen. Above the map will be the data that relates to the status of the vehicle including any address information.

Q: HOW ACCURATE IS THE POSITION 0F THE "ICON" INDICATOR SHOWING MY VEHICLES LOCATION ON THE MAP SCREEN?

A: The position of your vehicle is accurate to within 15 meters or about 50 feet from where it may physically be. GPS satellites are only able to provide a location that is restricted to this variance based upon guidelines set by the United States Federal Government who control the satellites for non-military applications. It is normal for there to be some "drift" between each locate request, but the reported position will enable you to see both the longitude, latitude coordinates along with an assigned address.

Q: CAN I SEE WHERE MY VEHICLE HAS BEEN IN THE LAST DAY OR TWO?

A: Yes, in fact you can run a history report on your vehicle from a few hours as far back as six months as long as it has been requested or an action has occurred. You can also activate the automated report feature. trackn.com will "poll" the vehicle at the pre-programmed interval of time. When you select to see a history of the vehicle's position, each and every location will appear along with the date, time, longitude, latitude coordinates, street address, direction and speed. 

Q: WHAT HAPPENS IF MY CAR IS STOLEN?

A: You are required to file a police report in order to authenticate your identity as the vehicle owner, record the incident and to retrieve your vehicle from police authorities. Once reported your trackn unit can be engaged for theft mode. This is controlled by the end user and will allow you to update and report the vehicle's last known position to authorities as the theft is in progress. With real time location reports being given by phone to police, they will be able to track, stop and recover the vehicle.

(DO NOT GO TO THE VEHICLE YOURSELF, ALLOW ONLY AUTHORIZED LAW ENFORCEMENT TO RECOVER THE VEHICLE)

Q: IF MY CAR DOESN'T HAVE AN ALARM SYSTEM, WILL I STILL BE ABLE TO KNOW IF MY CAR HAS BEEN TAMPERED WITH?

A: Yes. Even without the benefit of an alarm system, trackn.com incorporates the use of Geo- Fence technology to help safeguard your vehicle from being stolen or used without your authorization. The Geo-Fence works like an electronic fence that is set at 200 feet around your car each time you turn off the ignition. If your car moves outside this predetermined area without proper authorization, you will receive a notification of this event automatically. Unless you have an alarm system that has been integrated with the trackn.com system, you will not have the benefit of receiving a notification of an intrusion, or a sensor designed to detect any impact to the vehicle. 

Q: WHERE DO I ENTER MY VEHICLE INFORMATION?

A: When you click on the "Edit Vehicle Label/Profile" tab, you will have a form to fill out. Fill in all details on the vehicle profile and then click the "Update button". All Personal and Emergency contact information is entered on your contract and can be updated by calling our Customer Service department. You will also find an area to update your Login ID and Password *Remember your Login ID and Password should be safeguarded at all times to avoid unauthorized use of the trackn.com system.

Q: I WOULD LIKE TO MODIFY MY SUBSCRIPTION PACKAGE, HOW DO I DO THIS AND WHAT IS THE COST?

A: If you have signed up for our Basic Service Plan, you can simply upgrade your service by adding any of the available options online at our replenish button or you can call trackn.com at 800-555-5555 and speak to one of our agents.

Q: MY trackn.COM AGREEMENT HAS ALMOST EXPIRED. WHAT DO I NEED TO DO TO RENEW MY SUBSCRIPTION?

A: All agreements are evergreen, this mean you don't need to do anything it will automatically renew for you without any actions required from you. Or you can renew your agreement right on line by clicking the replenish button.

Q: I AM CONCERNED ABOUT PRIVACY. HOW IS MY INFORMATION PROTECTED?

A: trackn.com takes privacy very seriously. Only after we have verified your identity and location will we provide vehicle location and the user profile information to authorized 911, police, fire, ambulance or roadside assistance providers. Our tracking and control website is built with the latest in Internet security to prevent unauthorized access to your personal information. All data resides on secure servers and is not released for any reason without your expressed written consent, as stipulated in the terms and conditions of your trackn.com Service Agreement.

Q: WHAT HAPPENS TO MY SUBSCRIPTION IF I SELL MY VEHICLE?

A: If you sell your trackn.com equipped vehicle, please email us at support@trackn.com and we will be glad to transfer your subscription, apply the balance to a new vehicle subscription. It is important to notify us so that we don't continue to mail you notices or inadvertently bill you once service has been discontinued.

Q: WHAT IF I NEED TO CHANGE MY PERSONAL OR VEHICLE INFORMATION?

A: If you have access to the Internet, you can modify you vehicle information, password and login ID. Our Customer Service representatives will assist you in changing any personal or contact information. It is of the utmost importance that you inform us is of any changes regarding your file in order to guarantee the best possible response to any requests that may arise in connection with your trackn.com system.  

Q: WHAT IF THERE IS A PROBLEM WITH THE DEVICE IN MY CAR?

A: trackn.com runs diagnostic tests on your unit every month to ensure it is working properly. If we detect something is wrong we will inform you of this by written notice and email. If you suspect there is a problem or are unable to get any response from the trackn.com unit, it is important to go back to your installing dealer as soon as possible.

Our technical support department can diagnose your unit and test it while still in your car.  However, should there be a problem that needs to be addressed by an installation professional, please contact the your authorized trackn.com dealer.

Q: WHAT IS THE WARRANTY ON THE trackn.COM SYSTEM?

A: The trackn.com system comes with a one (1) year limited warranty. Detailed information is contained in the warranty card you received with your system. Remember to send in your completed warranty card within 10 days of purchase to get maximum benefit from the warranty protection.

Q: WILL THE trackn.COM UNIT WORK IF THE CAR BATTERY IS DEAD?

A: Yes, but only if you installed the optional back up battery with your system.

Click Here for PRODUCT INSTALLATION MANUAL